FAQs

We create a cafe-quality coffee experience wherever you need it.

Premium coffee beans.

Working with Australia’s best roasters.

Capsule convenience.

FAQs

Where can I purchase your capsules?

You can buy our coffee capsules, machines and accessories through this website. If you’ve got a custom enquiry, get in touch with us directly at the contact page

 

What machines are your capsules compatible with?

Our capsules are compatible with all original style Nespresso® coffee machines such as the Citiz, Lattisima, Lattisima Premium, Lattissima Plus, Le Cube, Pixie, Essenza, Expert, Maestria, U, Inissia, Creatista, Concept, Prodigio etc. Our pods do not fit the new Vertuo line of Nespresso® machines or commercial Nespresso® flat disc capsules.

 

Our capsules are not compatible with the Dolce Gusto, Nexpressi (Aldi) or Caffitaly branded machines. 

 

We want to make sure your experience with our capsules is always a positive one – so if you have any issues, questions or ideas for improving our capsule compatibility, get in touch over email at the contact page.

 

Is my machine warranty still valid if I use your pods?

Yes, the warranty on your machine isn’t dependent on the capsules you use in the machine and should be honoured by the manufacturer. If you’ve got any doubts, you should check the manufacturer’s warranty information that came with your machine.

 

Are you capsules compostable?

Yes our capsules are 100% certified compostable to the strict Australian standards. Our capsule box packaging is recyclable.

 

Here’s how you do it:

Remove the foil from the capsule, empty the coffee grounds (better yet – compost them!) and place the capsules and the packaging in the recycling bin. 

 

How long do the capsules last?

If left unopened and in their original packaging, our capsules will last for a least 18 months – but we include a best before date on our packaging so you can check for yourself if unsure.

 

What does “high oxygen barrier” mean?

Essentially it means ‘airtight’. It’s achieved by flushing the capsule with nitrogen to remove the oxygen, then filling the capsule with coffee and sealing. By doing it this way, we seal the coffee’s freshness and flavour more effectively.

 

Is there more coffee in these capsules than other capsules?

There certainly is. Our capsule production process allows us to use 20% more coffee than similar overwrap capsules, so there’s more coffee to enjoy in every cup.

Tell me honestly; is it good coffee?

We think so – and we’ve got pretty high standards. We spent a lot of time developing the unique flavour profiles to deliver a cafe-quality coffee in a capsule. Read more about our coffee here.

 

Are you the only company selling this coffee?

Yes, our coffee is a special blend created by our local roasting partner. We work very closely with them to make sure the blend is high quality, enduring, and most of all delicious.

 

Where do you source your coffee beans?

We source our beans from multiple countries across the equatorial ‘Coffee Belt’ – these are the places globally renowned for growing the highest quality coffee. Our specific suppliers may change based on harvest and seasonality however at the moment we’re sourcing from India and South America. Find out more about our suppliers here.

How much does shipping cost?

That depends on where you live, and how much you order. Once you’ve added your desired products to cart, you can use our shipping calculator to tell you the exact shipping price before checking out.

 

Do you ship internationally?

We certainly can, but you’ll need to contact us directly [email link] to arrange international delivery options. As a guide, international shipping from our HQ in Melbourne usually takes between 15-20 days from order date.

 

I’m trying to check out but I keep getting told there’s “no shipping methods” 

A ‘No Shipping Methods’ message usually occurs when our system can’t match the state or postcode you’ve entered. So check that first, and remember if you live near a state border there may be a conflict in the data. International postcodes / ZIP codes are also not recognised. 

 

Still getting the error message? Email us directly [email link] and we can arrange delivery directly for you.

 

How long will it take for my order to arrive?

We process and dispatch orders daily from Monday to Friday except on public holidays. 

 

Your order should arrive 3-5 business days if you live in Victoria, Queensland, South Australia, the Australian Capital Territory or New South Wales, or 5-7 business days if you’re in the Northern Territory, Western Australia or Tasmania. 

 

How will I know if my order has been shipped?

We’ll send you an email when the parcel has been confirmed as shipped. If you haven’t received it or have any questions email us at [[email link] and we’ll be able to review and track your shipment.

 

How will I receive my order? Do I need to sign for the delivery or can it be left on my doorstep?

We work with a number of different shipping suppliers dependent on the size and location of orders. 

 

For most deliveries, you’ll need to sign for the delivery when it arrives at your address, but if you want the parcel to be left at your front door, or somewhere else near your door you can let us know as a note with the order. 

 

If you’re not at home at the time of delivery, check your letterbox for a delivery note that will tell you the next step instructions from the delivery service – you will either need to go and collect your order from their outlet or you may be able to reschedule the delivery for another time.

 

I made a mistake and now need to change my shipping address and/or order. Can I fix it?

Yes, just let us know as soon as possible over email [email link] as most orders are shipped from our HQ on the day of ordering. If your order is already in transit when you need to change the address, email us and we’ll work out the next steps to ensure we can get it to where you need it to be.

 

I need to return my order. Where do I send it?

Our returns information is listed on the delivery docket, but if you’re in doubt please email us [email link] for any additional information or to clarify any details.

Do you offer refunds and/or exchanges?

Yes, if you have any issues with your order or you simply aren’t satisfied with our product then you can get in touch with us and we will find a solution. To enquire about a refund or exchange, email us here [email link].

 

What does my bank statement say when I make purchases from this website?

Your purchase will show up on your statement as ‘The Branded Coffee Co’

 

Are you an Australian company?

Yes, we’re proud to be 100% Australian. Our coffee beans are imported, but are roasted and encapsulated in Australia, and our packaging is also designed and printed in Australia. Our HQ is based in Victoria. 

 

Do you sell wholesale to hotels, supermarkets, offices and restaurants?

We absolutely do! If you’re interested, fill out the enquiry form below and we’ll get in touch within 24 hours.

Got a question we haven’t answered here? Fill in the below form to get in touch and we’ll come back to you as soon as we can.

SAVE 20% off when you buy 4 or more
When you buy 4 or more boxes of Blend 3 you can save 20% off your order. 
SAVE 20% off when you buy 4 or more
When you buy 4 or more boxes of Blend 3 you can save 20%